About this role
Customer Service Officer
At JOMAV HOMES AND PROPERTIES, we aim at providing a first-class solution to housing problems for all classes of people in society. We also hope to tackle the issue of housing for Nigerians at home and in Diaspora with our numerous initiatives.
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience
- Location Abuja
- Job Field Customer Care, Success and Service
Education
- Bachelor's degree or HND in Business Administration, Communications, or a related field.
Key Responsibilities
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The role combines customer support with administrative and sales-enabling tasks:
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Inquiry Management: Responding to client questions via phone, email, and social media regarding property listings, pricing, and payment plans.
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Documentation Support: Assisting clients with the property acquisition process, including explaining terms and preparing essential documents like Deeds of Assignment or Survey plans.
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Conflict Resolution: Efficiently resolving client complaints and escalating complex issues to the appropriate departments.
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Lead Management: Collaborating with the sales team to follow up on leads, schedule property viewings, and coordinate client meetings.
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Record Keeping: Maintaining accurate client records and transaction history within the company's CRM software.
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Follow-ups: Engaging with existing clients after a purchase to ensure satisfaction and foster long-term relationships for potential referrals.
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Core Requirements & Skills
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Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel) and familiarity with CRM systems is essential.
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Communication: Exceptional verbal and written communication skills to simplify complex property terms for clients.
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Soft Skills: High levels of empathy, patience, problem-solving ability, and the capacity to work under pressure in a fast-paced environment.
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