Customer Service Officer
About this role
What’s the role?
Our Thebarton Calibration Centre is seeking a Customer Service Officer for a 12-month fixed-term contract. This role will serve as the central link between customers, technicians, and workshop operations, ensuring efficient communication, accurate administration, and a high standard of customer service. Your key responsibilities include:
- Managing customer enquiries, bookings and quotes
- Coordinating technician schedules
- Providing clear and timely job updates
- Supporting Site Managers with workflow planning
- Maintaining accurate data and administrative records
Is this you?
We're seeking a proactive and professional individual who brings:
- Experience in customer service, scheduling or service advising (automotive highly regarded)
- A confident and professional phone manner
- Strong organisational and problem-solving skills
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