Customer Service Officer

Future Moves Recruitment Agency

Future Moves Recruitment Agency is a licensed full-fledged Human Resource firm with extensive expertise and experience in human Capital development and staffing. Future Moves has exceptional expertise in Talent Sourcing, learning & development, talent management, HR Outsourcing & Payrolling, HR planning & Consulting, Policy Drafting, Culture Change and Organisation Effectiveness by designing and implementing interventions which identify the core areas of development to enhance the overall growth and competitiveness of your organization.

At FMR Agency we have unique and creative solutions that meet the clients expectations not only by realizing the clients business objectives, but particularly by our strict adherence to the ethical principles of public relations, we always search for opportunities beyond the agreed communications and the business objectives, we address special needs in other to find unique and tailored solutions through creative approaches.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Ojodu Berger, Lagos

Employment Type: Full-time

Resumption: Immediately

Key Duties

• Respond promptly to customer enquiries from social media platforms, WhatsApp, phone calls, and other communication channels.
• Follow up on leads generated through the company’s social media platforms and convert them into paying customers.
• Build and maintain good relationships with existing and potential customers.
• Handle customer enquiries, complaints, and requests professionally and ensure timely resolution.
• Follow up with leads and customers to encourage conversions and repeat business.
• Work closely with the relevant team to ensure a smooth customer experience.
• Be available to respond to customer enquiries and leads during weekends when required.
• Escalate unresolved customer issues to the appropriate supervisor or department.

Requirements

• Minimum of an OND in any relevant field.
• Previous experience in customer service, sales, or lead conversion is an added advantage.
• Ability to effectively communicate with customers and convert generated leads into sales.
• Good written and verbal communication skills.
• Strong follow-up and persuasion skills.
• Must be willing to respond to customer enquiries during weekends when required.
• Must be customer-focused, polite, professional, and result-oriented.

Salary

N100,000 monthly.

Application Closing Date

16th October, 2026.