About this role
Customer Service Officer at FMR AGENCY
At FMR Agency we have unique and creative solutions that meet the clients expectations not only by realizing the clients business objectives, but particularly by our strict adherence to the ethical principles of public relations, we always search for opportunities beyond the agreed communications and the business objectives, we address special needs in other to find unique and tailored solutions through creative approaches.
Job Details
- Job Type Full Time
- Qualification OND
- Experience 1 year
- Location Lagos
- City Ojodu Berger
- Job Field Customer Care, Success and Service
- Salary Range ₦100,000 - ₦150,000/month
Work Schedule: Monday – Saturday
Resumption: Immediately
Key Duties
- Respond promptly to customer enquiries from social media platforms, WhatsApp, phone calls, and other communication channels.
- Follow up on leads generated through the company’s social media platforms and convert them into paying customers.
- Build and maintain good relationships with existing and potential customers.
- Handle customer enquiries, complaints, and requests professionally and ensure timely resolution.
- Follow up with leads and customers to encourage conversions and repeat business.
- Work closely with the relevant team to ensure a smooth customer experience.
- Be available to respond to customer enquiries and leads during weekends when required.
- Escalate unresolved customer issues to the appropriate supervisor or department.
Requirements
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Minimum of OND in any relevant field.
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Previous experience in customer service, sales, or lead conversion is an added advantage.
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Ability to effectively communicate with customers and convert generated leads into sales.
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Good written and verbal communication skills.
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Strong follow-up and persuasion skills.
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Must be willing to respond to customer enquiries during weekends when required.
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Must be customer-focused, polite, professional, and result-oriented.
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