Customer Service Officer

Ellasot Consulting - Our client, a reputable company is recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Port Harcourt, Rivers

Employment Type: Full-time

Summary

• We are seeking a highly organized, proactive, and detail-oriented Customer Service Officer to join our team.
• We are seeking a proactive and customer-focused Customer Service Officer with proven sales experience to join our team.
• The successful candidate will provide excellent customer service, respond to customer enquiries, promote products and services, convert enquiries into sales, and maintain strong customer relationships.
• The role requires excellent communication skills, a good understanding of the sales process, computer proficiency, inventory awareness, and the ability to coordinate effectively with customers and internal teams.

The Key Responsibilities

• Attend to customers professionally through phone calls, emails, social media, and in-person interactions.
• Respond promptly to customer enquiries, complaints, requests, and product/service information.
• Identify customer needs and recommend suitable products or services.
• Actively promote products and services and convert prospects into paying customers.
• Follow up with leads and existing customers to generate repeat and new business.
• Handle the complete sales process, from identifying prospects and presenting products to closing sales and following up after purchase.
• Build and maintain positive relationships with new and existing customers.
• Maintain accurate records of customer interactions, enquiries, orders, and sales activities.
• Coordinate customer orders and ensure timely communication between customers, sales, inventory, and other relevant departments.
• Monitor product availability and liaise with the appropriate team regarding inventory levels.
• Assist with inventory management by keeping accurate records of products received, sold, returned, or transferred.
• Process customer orders and ensure that the correct products and quantities are supplied.
• Handle customer complaints professionally and ensure appropriate resolution.
• Meet assigned sales targets and contribute to the achievement of departmental revenue goals.
• Prepare basic sales and customer service reports as required.
• Use computer systems, spreadsheets, CRM tools, and other relevant software to manage customer and sales information.
• Keep up to date with product knowledge, pricing, promotions, and company policies.
• Coordinate promotional activities and support sales campaigns when required.
• Work closely with team members to ensure smooth customer service and sales operations.
• Perform other duties as assigned by Management.

Requirements

• Minimum of an OND/HND/Bachelor's Degree in Business Administration, Marketing, Mass Communication, or a related field.
• 1–3 years of experience in customer service, sales, retail, business development, or a related role.
• Previous experience in a sales/customer-facing position will be an advantage.
• Experience using CRM systems, POS systems, or inventory software is an added advantage.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Proven sales and selling skills.
• Ability to identify customer needs and convert opportunities into sales.
• Good negotiation and persuasion skills.
• Strong coordination and organisational abilities.
• Basic understanding of inventory management.
• Good computer skills, including Microsoft Word, Excel, email, and other business applications.
• Good record-keeping and reporting skills.
• Ability to handle multiple customers and tasks simultaneously.
• Problem-solving and conflict-resolution skills.
• Ability to work independently and as part of a team.
• Target-driven, proactive, and results-oriented attitude.

Salary

N100,000 - N120,000 monthly.

Application Closing Date

Not Specified.