About this role
Job Position: Customer Service Officer
Job Location: Surulere, Lagos
Employment Type: Full-time
Job Summary
- Ego’s Kitchen is looking for a polite, customer-focused, and responsible Customer Service Officer to join our team.
Key Responsibilities
- Attend to customer enquiries, orders, and complaints professionally.
- Receive and process customer orders accurately.
- Respond to customer enquiries via phone calls, WhatsApp, and other communication channels.
- Coordinate with the kitchen and dispatch teams to ensure timely order delivery.
- Follow up with customers to ensure satisfaction and encourage repeat patronage.
- Maintain proper records of orders, feedback, and complaints.
Requirements
- Good communication and interpersonal skills.
- A polite, patient, and customer-friendly attitude.
- Good organisational skills and attention to detail.
- Ability to work effectively in a fast-paced environment.
- Previous customer service experience is an advantage.
- Applicants must be able to work in Surulere, Lagos.
Salary
N80,000 monthly.