Customer Service Officer

Pallyshop Discount operates a technology-driven e-commerce marketplace connecting buyers and sellers with various discount-driven offers.

We are to fill the position below:

Job Title: Customer Service Officer

Location: Ojodu Berger, Lagos Employment Type: Full-time

Summary

• We are seeking an experienced and customer-focused Customer Service Officer to oversee customer interactions, manage complaints, improve service delivery and drive customer satisfaction and retention.

Key Responsibilities

• Respond to 100% of customer chats within 5 minutes and calls within 30 seconds.
• Handle customer enquiries, complaints and requests professionally.
• Ensure all customer issues are resolved or escalated and followed up to closure.
• Support a minimum of 95% monthly subscriber retention.
• Identify recurring complaints and recommend solutions to management.
• Maintain accurate and up-to-date customer records.
• Escalate unresolved issues within 5 minutes.
• Monitor daily customer service activities and pending cases.
• Prepare and submit accurate daily and weekly reports.
• Identify service gaps and implement corrective actions.

Requirements

• Bachelor’s Degree or HND in Business Administration, Marketing, Communication or a related field.
• Relevant experience in customer service or customer relationship management.
• Previous supervisory or managerial experience is an advantage.
• Excellent communication, problem-solving and complaint-handling skills.
• Strong organizational, reporting and record-keeping abilities.
• Ability to work under pressure and meet strict service timelines.

Salary

N100,000 – N120,000 monthly.

Application Closing Date

25th November, 2026.