About this role
Job title: Customer Service Officer
We are seeking a dedicated Customer Service Officer to join our team in Ojodu, Lagos.
In this role, you will be instrumental in ensuring our customers receive exceptional support. You will handle inquiries across various channels, resolve issues efficiently, and maintain detailed records of customer interactions.
Your primary responsibilities will include responding to customer queries via phone, email, and chat, resolving issues quickly and professionally, and logging interactions using our CRM system. You will also follow up on unresolved cases and collaborate with internal teams to enhance service delivery.
Required Skills
- Customer ServiceCRMCommunication SkillsIssue ResolutionPhone SupportEmail SupportChat Support
Key Responsibilities
- Respond to customer queries via phone, email, and chat
- Resolve issues quickly and professionally
- Log interactions using CRM system
- Follow up on unresolved cases
- Work with internal teams to improve service delivery
Qualifications
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OND / HND / Bachelor's Degree
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1+ year recent customer service experience
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Proficiency with CRM tools
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Strong communication skills
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Lives in or near Ojodu (mandatory)
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About This Role
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In Nigeria's burgeoning e-commerce sector, efficient customer service is paramount for sustained growth. This role demands expertise in API integrations, CRM management, and omnichannel communication strategies. Your impact will directly influence customer retention and overall business ROI, scaling service operations effectively. Mastering customer issue resolution and feedback loop integration is key to driving organizational success in this dynamic market.
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Posted Date
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September 29, 2026