About this role
Job Title: Customer Service Officer
We are looking for a dedicated Customer Service Officer to join our team in Victoria Island.
In this role, you will be the primary point of contact for our customers, addressing their inquiries, resolving issues, and ensuring a positive customer experience. Your excellent communication and interpersonal skills will be vital in building and maintaining strong customer relationships.
This position requires fluency in both Yoruba and Hausa languages, along with a strong ability to handle pressure and a commitment to customer satisfaction.
Required Skills
- Customer Service
- Communication Skills
- Interpersonal Skills
- Problem-Solving
- Conflict Resolution
- Yoruba Language
- Hausa Language
Key Responsibilities
- Respond to customer inquiries via phone, email, or in person.
- Resolve customer complaints and issues effectively and efficiently.
- Provide information about products and services.
- Build and maintain strong relationships with customers.
- Process customer orders or requests.
- Escalate complex issues to the appropriate department.
- Maintain accurate customer records.
Qualifications
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Minimum of HND/BSC in a related discipline.
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2+ years of experience in customer service.
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Must be fluent in Yoruba and Hausa Language.
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Excellent communication and interpersonal skills.
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Strong problem-solving and conflict resolution skills.
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Commitment to providing excellent customer service.
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Ability to handle pressure and stress effectively.
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Enthusiasm for building relationships with customers.
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Maximum of 30 years old.
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Who Should Apply
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How to Stand Out When Applying
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Posted Date
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October 13, 2026
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View original job posting