Customer Service Officer
About this role
Customer Service Officer
This role will be managing, coordinating and processing all enquiries and orders to the complete satisfaction of the APAC customers within the guidelines set by the company.
Role overview: Handle inbound orders and enquiries (via faxes and emails) from customers and channel partners. Reply promptly to emails, and follow up with internal work groups for enquiry closure. Provide proactive and regular updates and reconciliation with customers and channel partners. Process customers' orders promptly and accurately. Match customer orders against supporting documents (eg quotations, emails). Ensure submission of orders to Logistics according to cut-off times. Coordinate with Logistics for local deliveries and shipments. Promptly bill stock placement at the customer’s premises. Submit electronic invoices to customers via email or online portals.
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