About this role
Job title: Customer Service
About the Role Netflix's Customer Service team resolves member inquiries across accounts, billing, tech support, content questions, and subscription changes to keep members enjoying streaming without interruption. This role contributes to delivering excellence on a global Dream Team and helping members get back to where they want to be.
What You'll Do
- Respond to member inquiries with accuracy and empathy across account management, billing, tech support, content questions, and subscription changes to resolve issues promptly.
- Troubleshoot problems and provide timely solutions, escalating when needed to ensure a smooth member experience.
- Collaborate with teams around the world to maintain high service standards and share knowledge.
- Maintain up-to-date knowledge of Netflix products, services, and policies to assist members effectively.