About this role
Customer Service Manager
0826 - 226TST - Customer Service Manager
Full-Time
Remote
2,200-3,200 USD / Month
Job Description:
Customer Service Manager
Salary: Up to $3,200 USD/month Remote – LATAM-based candidates only
TalentCross is hiring a Customer Service Manager for one of our US-based SaaS clients. This company empowers creators and brands to bring their ideas to life through a global manufacturing platform — producing custom products (apparel, accessories, packaging, and more) with speed, quality, and flexibility.
This is a mid-priority leadership role where you’ll elevate the customer support function, ensuring every client interaction is seamless, professional, and impactful.
About the Role
- Lead and manage the customer service team to deliver world-class support.
- Oversee daily operations, ensuring timely and effective resolution of customer inquiries.
- Manage escalations, coaching, service metrics, documentation, retention, and process improvement.
- Develop and implement strategies to improve customer satisfaction and retention.
- Collaborate cross-functionally with sales, production, fulfillment, and suppliers.
- Train, mentor, and evaluate team members to drive performance.
Requirements
- 5+ years in customer service/customer experience and at least 2 years leading a team.
- Proven leadership skills with experience managing customer service teams.
- Strong communication abilities to handle escalations and guide customers effectively.
- Excellent spoken English and confidence handling demanding US customers.
- Strong ownership, empathy, accountability, and problem-solving ability.
- Comfort working cross-functionally with sales, production, fulfillment, or suppliers.
- Experience with CRM tools (HubSpot, Salesforce, or similar).
- Remote setup: Laptop (8GB+ RAM), stable internet (20+ Mbps), noise-canceling headset.
Compensation
- Working range: $2,200–$3,200/month base.
- Flexible for exceptional talent.
- Full-time, independent contractor role.