Customer Service Manager

Customer Service Manager

We are looking for an experienced Customer Service/Operations Supervisor to support customer operations for a long-term contract opportunity based in Irvine, California. This role is ideal for a service-focused, detail-oriented individual who can oversee high-volume order activity, guide day-to-day customer interactions, and maintain a smooth experience across billing, shipping, and returns. The position calls for strong judgment, steady communication, and the ability to keep service levels high in a fast-moving environment.

Responsibilities

• Oversee daily customer service activities and ensure timely, accurate handling of account inquiries, order requests, and service issues.

• Manage order processing from entry through completion, verifying details, coordinating updates, and resolving discrepancies that could affect fulfillment.

• Review invoices and related documentation, providing customers and internal teams with clear information on billing status and order records.

• Monitor shipment progress and share delivery updates by using logistics tools to research tracking information and address transportation-related concerns.

• Administer return workflows by evaluating submitted documentation, authorizing eligible requests, and arranging return shipping support when needed.

• Support secure payment processing activities, including customer-facing coordination tied to credit card transactions and account follow-up.

• Maintain consistent coverage during peak periods or team absences by stepping into operational needs and helping preserve uninterrupted customer support.

• Handle escalated customer situations with care and empathy, working toward practical resolutions that strengthen satisfaction and retention.

• 5+ years of experience in customer service, customer account support, or order management within a high-volume business environment.

• Strong working knowledge of SAP and Microsoft Office applications for order review, documentation, and customer communication.

• Experience with order entry, invoice handling, billing support, and returns coordination.

• Familiarity with shipping and logistics processes, including tracking research and return label creation.

• Background in retail, e-commerce operations, or wholesale environments.

• Ability to manage multiple priorities at once while maintaining accuracy, responsiveness, and attention to detail.

• Excellent interpersonal and problem-solving skills with a calm, detail-oriented approach to difficult customer interactions.

• All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans.