Customer Service Manager
About this role
Job Description
As a Customer Service Manager, you will lead customer service operations and ensure exceptional support for automotive customers. You will work closely with Supply Chain, Logistics, Production, Quality, Finance, and Sales teams to deliver excellent service performance, customer satisfaction, and operational excellence.
Responsibilities
- Lead customer service operations and ensure customer requirements are met for delivery, quality, and service performance.
- Manage relationships with key customers and serve as the primary point of contact for service-related matters.
- Address customer concerns, escalations, and service issues while proactively managing expectations.
- Oversee customer orders from receipt through delivery and ensure timely execution.
- Coordinate demand changes with production planning and logistics teams to support customer requirements.
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