Customer Service Manager II
About this role
Job title: Customer Service Manager II
JOB SUMMARY/PURPOSE Responsible for establishing, maintaining, and fostering relationships with all customers within the assigned territory including local governmental and community stakeholders, business customers, and C&I Middle Market customers. Responsibilities include owning the customer experience, resolving issues and complaints, driving up customer satisfaction, and identifying growth opportunities. The portfolio of managed accounts for this position is in Little Rock and the surrounding area and includes major industrial customers located in the Little Rock Port.
JOB DUTIES/RESPONSIBILITIES
- Actively manage and perform regular site visits with a portfolio of assigned managed account customers and build relationships with key contacts.
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