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Customer Service Manager
Getinge
onsiteUSD 90,000 - 114,100 / year
Fraser, MI, US Posted Aug 11, 2026
About this role
Job title: Customer Service Manager
Job Overview Manage the Customer Service personnel and department.
Job Responsibilities and Essential Duties:
- Manage all CS activity against CS 4 hour Service Level Agreement
- Drive consistent improvements to customer experience
- Conduct employee reviews, development conversations, and ensure superb training and compliance across all SOPs and Work Instructions.
- Provide support to Customer Service employees in all facets of their jobs.
- Able to perform all customer service rep & order entry duties.
- Point of escalation for customer inquiries, complaints, and feedback
- Point of contact for Quality Depart. closing customer complaints [QC’s].
- Support Sr. Manager, Customer Service & Sales Operations through KPI management and reporting
- Provide support to Purchasing Dept, Accounts Receivable Dept and Shipping & Receiving Dept.
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