Customer Service Manager
About this role
Customer Service Manager
Job Posting
Your Role
The Customer Service Manager leads the customer service function to ensure efficient order management, high service levels, and a consistent customer experience. The role oversees order-to-delivery coordination, manages customer escalations, and collaborates closely with commercial and supply chain teams to ensure reliable order execution while driving process improvements and a customer-centric culture across the organization.
Responsibilities
Key Responsibilities
- Customer Service Leadership
- Lead, develop, and manage the customer service team to deliver high-quality service and meet defined service level agreements (SLAs).
- Establish a strong customer-centric culture focused on responsiveness, accuracy, and reliability.
- Develop team capabilities through coaching, training, and performance management.
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