Customer Service Manager
About this role
Customer Service Manager
The Customer Service Manager leads the customer service function to ensure efficient order management, high service levels, and a consistent customer experience. The role oversees order-to-delivery coordination, manages customer escalations, and collaborates closely with commercial and supply chain teams to ensure reliable order execution while driving process improvements and a customer-centric culture across the organization.
Responsibilities
- Customer Service Leadership
- Lead, develop, and manage the customer service team to deliver high-quality service and meet defined service level agreements (SLAs).
- Establish a strong customer-centric culture focused on responsiveness, accuracy, and reliability.
- Develop team capabilities through coaching, training, and performance management.
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