About this role
Customer Service Liaison I, International
The Customer Service Liaison I, International supports customer and internal communications between Exact Sciences customers, the sales force, and commercial operations teams. As part of a world-leading organization in personalized medicine, this role acts as a first point of contact for external inquiries received via phone, email, or other communication channels, following established processes and guidelines. The Customer Service Liaison I supports day-to-day customer service activities by responding to a range of routine inquiries from a diverse customer base, including health care professionals, internal sales representatives, and other stakeholders. The impressions we create when we interact with those people who seek us out will play an important role in establishing favorable perceptions of the company. Essential Duties Include, but are not limited to, the following: Answer incoming calls to the