About this role
Overview
Placidway is hiring for a Customer Service Lead with remote work setup.
Responsibilities
- Lead & Empower: Manage, train, and coach a global team of customer service representatives to deliver fast, effective, and high-quality patient communication.
- Process Innovation: Develop standard operating procedures (SOPS), oversee CRM workflows, and identify opportunities for AI-powered customer service automation.
Requirements
- 3-5+ years of experience in customer service, operations, or support team management in a lead/ managerial role.
- Proven track record of coaching teams, managing performance metrics, and optimizing lead conversions.
- Expertise in CRM systems, chat/email platforms, and managing high-volume customer inquiries.
Benefits
- Not specified in the posting.