About this role
About the Role A Customer Service Lead at GO Car Wash is a developmental leadership position designed to prepare you for a Team Leader role. You’ll oversee day-to-day operations, drive sales, and ensure adherence to GO Car Wash policies when managers are not present.
What You'll Do
- Open and close the car wash according to SOPs.
- Lead by example, greet customers, and use sales scripts to drive membership sales.
- Guide vehicles into the wash and educate customers on our process.
- Maintain site cleanliness and functionality to deliver a top-notch experience.
- Address customer issues and escalate when needed to ensure satisfaction and retention.
- Assist with team coaching and ensure safety standards and adherence to scripts.
What We're Looking For
- Positive, outgoing attitude with passion for sales and leadership.
- Strong customer service skills and ability to connect with customers and promote memberships.
- Ability to handle day-to-day site operations and resolve issues independently.
- Willingness to learn and grow into a leadership role by working with site managers.
- Energy and stamina to stand, move, and engage with customers and teammates for extended periods.
- Must be at least 16 years old and legally authorized to work in the U.S.
- Previous customer service and/or sales experience preferred.
- Ability to lift 25 lbs and work outdoors for long periods.
Nice to Have
- Leadership experience or coaching ability is a plus.
Compensation & Benefits
- Hourly pay: $14.00 per hour (base pay plus potential commissions). Benefits include health benefits, 401(k), paid time off, and free car washes. Opportunities to advance into leadership roles and sales training available.