About this role
About the Role The Customer Service role at JAS serves as the primary contact for customers and coordinates shipment orders. It requires cross-department communication to support on-time delivery and growth of volumes and gross profit.
What You'll Do
- Process orders for shipment received from customers or foreign JAS offices.
- Compile, sort, and verify data to be entered into the system.
- Review bills of lading and related documents; inform customers of unit prices, shipping dates, anticipated delays, and any additional information needed.
- Enter total costs into the system and maintain copies of orders as requested.
- Collaborate with operations to expedite or trace missing or delayed shipments.
- Investigate overdue, damaged, or short shipments; analyze billing or service-related complaints and provide timely updates to customers.
- Provide backup support for accounts within their target and support cross-selling opportunities.
What We're Looking For
- Computer skills including Microsoft Office (Excel) and operational systems (e.g., C1, forward).
- Strong written and verbal communication; detail oriented; able to multitask and meet deadlines.
- Self-motivated, able to work in a team and independently; cross-selling capabilities; customer-oriented; good follow-up and problem-solving.
- English advanced.
- Education and Experience: minimum 2 years' experience in operations.