About this role
Job title: Customer Service Intern
About the Role This is an exciting internship opportunity to join Signify's Customer Service IIG team in Milan as a Customer Service Intern. The role provides hands-on experience in service coordination, helping improve efficiency, data quality, and cross-functional collaboration across the service organization. You’ll support day-to-day operations, assist in managing service requests, and contribute to reliable reporting and customer-focused service delivery.
What You'll Do
- Support the Customer Service team in daily operational and coordination activities, ensuring continuity and efficiency.
- Assist in the management, tracking, and documentation of service requests, contributing to high-quality service delivery.
- Support service planning activities to improve prioritization and execution.
- Ensure accurate and timely data maintenance in SAP Service Cloud, contributing to reliable reporting and transparency.
- Actively collaborate with Contact Center, System Engineers, and Field Service teams, supporting smooth communication and alignment.
- Contribute to improving response times, data accuracy, and process consistency, with a strong focus on customer impact.
What We're Looking For
- Currently pursuing a Technical diploma or University degree in Engineering (Mechanical, Electronic, Automation, or related fields) would be ideal; however, a student in Business Administration or a related field with interest in automation and IoT would also fit.
- Fluent Italian (native/fluent) and English (spoken & written) required.
- Basic to intermediate experience with Excel, Word, and PowerPoint (PPT) is ideal.
- A proactive, detail-oriented mindset with a strong interest in Customer Service and operations.
- Strong organizational skills and a structured approach to tasks.
- Accuracy, reliability, and attention to detail when handling data and processes.
- Motivation to grow and develop within a service-oriented role.
- Available to work at the Milan office – Viale Sarca.
Compensation & Benefits
- Salary: Not disclosed in the posting.
- Benefits: Signify emphasizes coaching and mentoring, a diverse and inclusive workplace, and a global presence with 70+ countries and 27,000+ employees, fostering an inclusive environment where every voice is heard and valued.
- Additional notes: The company supports career development and growth in a service-oriented role.