Customer Service Intern

1. Customer Support

• Respond to customer inquiries via phone, email, chat, or in person.

• Assist in resolving product/service-related issues promptly and professionally.

• Follow up with customers to ensure satisfaction and issue resolution.

2. Order & Payment Support

• Assist in processing customer orders and confirming transactions.

• Support tracking, delivery updates, and handling returns/exchanges.

• Work with the team to follow up on pending payments and confirmations.

3. E-commerce & Shop Floor Assistance

• Provide support for e-commerce-related client requests.

• Help with customer picks on the shop floor, ensuring smooth shopping experiences.

• Update product and order information on internal systems when required.

4. Client Relationship Management

• Maintain accurate customer records and interaction logs in CRM tools.

• Provide feedback and suggestions based on customer needs and recurring issues.

• Assist in categorising clients for follow-up and retention activities.

5. Team Support & Collaboration

• Support senior staff with administrative and customer service tasks.

• Work with colleagues to meet service targets and improve customer engagement.

• Participate in customer service week activities, events, or training sessions.

6. Perform additional tasks as assigned to support Customer Experience and CRM Initiatives.

Requirements

• A minimum of HND/Bachelor’s degree in Business Administration, Marketing, Mass Communication, or a related field.

• At least 6 months to 1 year of experience in customer service, customer support, retail, or a related role. Internship experience is an added advantage.

• Strong verbal and written communication skills.

• Good interpersonal skills and a customer-focused attitude.

• Basic computer skills and familiarity with Microsoft Office or Google Workspace.

• Good organisational skills, attention to detail, and the ability to multitask.

• Ability to work effectively in a fast-paced environment.

Benefits

• What We Offer

• Competitive salary.

• Opportunity to gain hands-on experience in customer service, e-commerce, and customer relationship management.

• Practical exposure to customer experience operations within a luxury retail environment.

• Opportunity to develop professional skills and build valuable industry experience.

• A collaborative and dynamic work environment.