Customer Service Installation Technician

Job title: Customer Service Installation Technician

About the Role

Join Linde as a Customer Service Installation Technician supporting on-site installation and service of cryogenic and refrigeration systems across a 15-state Northeast territory. You will collaborate with project managers, sales teams, customers, contractors, engineers, and inspectors to ensure successful customer-site installations, and you will participate in hands-on and formal training to expand your technical capabilities.

What You'll Do

• Proactively plan daily work, stay organized, and manage priorities independently.
• Communicate effectively with the installation team to coordinate resources, address schedule changes, and ensure projects stay on track.
• Apply core technical skills in pipefitting, brazing or welding, and reading prints and schematics to support installation and service activities.
• Utilize knowledge of cryogenic and/or refrigeration systems, basic AC/DC circuitry, materials of construction, and overall system layouts to perform assigned work safely and efficiently.
• Work with key system components, including regulators, valves, solenoids, pressure relief devices, and other related equipment.
• Participate in hands-on and formal training programs designed to expand technical expertise and installation capabilities; attend training at Linde’s National Training Center in East Chicago, IN covering BAG systems, hydrogen systems, CO2 systems, high-pressure pumping, electrical AC/DC, and 600 Volt Level 1/2 applications.
• Safely construct and install liquid and gaseous cryogenic supply systems while collaborating with project managers, sales teams, customers, contractors, engineers, and inspectors to ensure successful customer-site installations.
• Build specialized skills in pipe joining, technical cleaning, and NITC/medical installation certification through structured classroom and on-the-job training.
• Travel up to 75% throughout a 15-state Northeast territory, report to the Great Lakes Service Center in Youngstown, OH, and reside within the greater Youngstown area.
• Demonstrate organization, time management, self-directed learning, planning, and project management abilities while maintaining safety procedures and company standards.

What We're Looking For

• High School Diploma/GED and HVAC training/experience.
• Proficiency with Microsoft Office and field data-entry devices; valid driver's license with a safe driving record.
• Strong communication skills and professional demeanor with customers, coworkers, and stakeholders.
• At least two years of operations experience in areas such as instrumentation and controls, industrial equipment maintenance, compressors, industrial mechanical systems, industrial electrical work, HVAC systems, or related technical military specialties.
• Ability to interpret process controls, schematics, and system documentation; experience using computer systems and maintenance records.
• Willingness and ability to travel up to 75% across a large geographic territory, including overnight travel.
• Residence within or near the greater Youngstown area.

Nice to Have

• NITC/medical installation certification or willingness to obtain.
• Prior exposure to cryogenic or high-pressure gas systems and related safety procedures.

Compensation & Benefits

• Salary range: $48,263 – $70,785 USD per year, commensurate with experience.
• Competitive benefits package including health, dental, disability, and life insurance; paid holidays and vacation; 401(k) matching; pension benefits; employee discount program; and opportunities for educational and professional growth.