About this role
Platinum Outsourcing & Logistics
- Job Type Contract , Full Time
- Qualification Diploma
- Experience
- Location Nairobi
- Job Field Customer Care, Success and Service
Job Purpose:
- To coordinate customer service activities and manage import documentation processes, ensuring timely document processing, accurate shipment information, regulatory compliance, and effective communication with customers and relevant stakeholders.
Responsibilities
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Customer Service: Respond to customer inquiries, provide shipment updates, resolve service issues, and maintain professional customer relationships.
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Import Documentation: Prepare, review, verify, and process import documents, including commercial invoices, packing lists, bills of Lading, certificates of origin, and other relevant shipping documents.
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Customs Clearance Coordination: Liaise with customs agents, shipping lines, transporters, and relevant authorities to facilitate timely customs clearance and cargo release.
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Documentation Compliance: Ensure all import documentation meets applicable customs regulations, company procedures, and statutory requirements.
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Shipment Tracking: Monitor shipment status, clearance progress, and delivery timelines, proactively communicating delays and corrective actions.
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Stakeholder Coordination: Coordinate with internal operations, finance, warehouse teams, customers, and external service providers to ensure seamless cargo movement.
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Data Management: Maintain accurate shipment records, update tracking systems, file documentation, and prepare operational reports.
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Issue Resolution: Identify and address documentation discrepancies, clearance delays, demurrage risks, and customer complaints.
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Qualification and Experience
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Diploma in Clearing and Forwarding, or relevant Training from Kesra,
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Experience in customer service, import documentation, logistics, or customs clearance.
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Knowledge of import procedures, shipping documentation, and customs regulations in Kenya.
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Proficiency in Microsoft Office and logistics or shipment management systems.
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Strong communication, coordination, problem-solving, and organizational skills.
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High attention to detail, accuracy, accountability, and ability to work under pressure
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Closes On 4 Nov, 2026
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