Customer Service / Front Desk Officer

Job Title

Customer Service / Front Desk Officer

Location

Agungi Lekki, Lagos

Employment Type

Full-time

Reports to

Medical Doctor

Summary

• The main functions of the post involve the transportation of patients and supplies within the Hospital and any other duties appropriate to the grade, which may be assigned from time to time.

Essential Function of the job

• Deal with customer/staff/patient enquires and questions in a courteous, effective and efficient manner
• Collect & dispose of hospital refuse, clinical waste & laundry in line with Hospital policy.
• Collection and transportation of X-rays, reports, medical records, specimens etc. as required.
• Collection/transportation of supplies/equipment within the Hospital.
• Assist in the lifting, mobilizing, and transportation of patients as per diagnostic centre policy & health and safety guidelines.
• Collection and delivery of Hospital post.
• Changing and movement of medical equipment.
• Carry out cleaning duties in designated areas as required in accordance with infection control and health and safety guidelines.
• Telephone, Reception, & Switchboard duties as required.
• Prepare Laboratory orders & highlight low stock items to office staff.
• Maintain stock levels as required.
• Grounds maintenance duties on Bank Holidays or Weekends as required.
• Be familiar with and comply with Health & Safety policies, procedures and standards.
• Adhere to Hospital infection control policy and be aware of and exercise best practice in relation to personal hygiene.
• Adhere to the prescribed dress code and to wear any personal protective equipment provided including protective clothing and protective footwear.
• Use any safety equipment provided.
• Take all the necessary steps to ensure the maximum security and safety of the working area and all equipment and supplies contained therein.
• Co-operate fully and participate with/in all health and safety training programme
• Be familiar with and comply with lifting & handling techniques
• Be familiar with the Hospital’s Major Emergency Plan, and Fire Plan.

Accountabilities

• Take direction and guidance from Customer Service officer /Relevant Department Head in relation to duties.
• Report for duty on time and at the designated place of duty as prescribed.
• Perform duties efficiently, effectively and economically in line with best practice and/or as directed by supervisor.
• management in the provision of a quality service at all times and to be flexible in the performance of such
• Strictly adhere to operational policies and procedures specific to designated area of duty.
• Maintain confidentiality of all matters pertaining to the diagnostic centre, staff and patients.

Application Closing Date

Not Specified.