About this role

We are looking for a poised, articulate, and dependable Customer Service & Front Desk Associate to manage front-of-house operations and client communications for our boutiquestudio in Ikeja.
In this role, you will be the first point of contact for our clients—welcoming guests, coordinating appointments, answering inquiries across phone and WhatsApp, and ensuring the front desk runs seamlessly.
The ideal candidate is naturally well-spoken, attentive, calm under pressure, and carries a neat, professional presence without overdoing it.

Client Reception & Experience: Warmly greet clients on arrival, manage check-ins, and maintain a quiet, orderly, and pristine reception lounge.
Booking & Inquiries: Promptly manage client inquiries, bookings, reschedules, and follow-ups across calls, WhatsApp, and email.
Basic Social Media Oversight: Monitor incoming DMs and comments across social platforms to route booking requests to WhatsApp/the booking system (collaborating with our remote digital team).
Payment & Daily Records: Process card/transfer payments, log daily appointments, and reconcile daily service logs.
Operational Coordination: Liaise between arriving clients and therapists to ensure appointments start strictly on schedule.

Minimum qualification of an HND (Higher National Diploma) or Bachelor’s Degree.
Exceptional Communication Skills: Fluent, well-spoken, and articulate in written and spoken English, with a courteous, warm phone manner.
Front-of-House Demeanor: Naturally calm, polite, and mature; understands boutique client privacy and professional boundaries.
Tech & Digital Literacy: Comfortable with WhatsApp Business, Google Sheets/calendar tools, and a basic working understanding of how Instagram/TikTok messaging works.
Punctuality & Proximity: High commitment to punctuality; must live within a realistic, easy daily commute to Ikeja.

N120,000 monthly.

26th October, 2026.

Customer Service & Front Desk Associate