About this role
Customer Service Expert (Danish, Swedish or Norwegian speaking) at Yara EBS
We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change.
About the Unit
Founded in 1905 to solve the emerging famine in Europe, Yara has established a unique position as the industry’s only global crop nutrition company. The company operates an integrated business model with around 17,000 employees and operations in over 60 countries.
Headquartered in Oslo, Yara opened its office in Lithuania in 2018. Yara European Business Services (EBS) is now set to expand even further and evolve as valued partner that delivers results.
Yara has been awarded as Equal Pay Employer 2023 by Figure Baltic Advisory.
Responsibilities
- Understand customer business cycle and ensure all activities are in alignment with BU/ market needs/ Service Level Agreements (SLA)
- Building customer relationships through communication and efficient order processing
- Strong problem solving skills through implementing solutions and analyzing/assessing risks customers and/or stakeholders
- Building positive collaboration with Yara internal stakeholders: plants, procurement and others
- Responsibly follow up on daily tasks with abilit