About this role
SummitNext Technologies Job Posting
About SummitNext
SummitNext Technologies Sdn. Bhd. is a leading Business Process Outsourcing (BPO) and technology solutions provider. We deliver customer experience, recruitment and digital business solutions to clients across Asia-Pacific and beyond.
We're looking for passionate, customer-focused people to join our team in NCity, Sungai Petani as Customer Service Executives supporting one of Southeast Asia's leading e-commerce platforms. If you enjoy helping customers and solving problems in a fast-moving environment, we'd love to hear from you.
- Job Details
- Position: Customer Service Executive (Voice | Email | Live Chat)
- Work Location: NCity, Sungai Petani, Kedah
- Employment Type: Full-time, office-based
- Working Days: 5 days per week
- Working Hours: Rotational shifts, including weekends and public holidays
- Base Pay: RM2,000 per month
- KPI Incentive: Earn up to RM250 per month based on performance
- OT: OT opportunities available based on operational needs and availability
- Job Scope
- Handle customer inquiries via chat and/or phone professionally and efficiently.
- Assist customers with issues related to orders, payments, refunds, returns, deliveries, etc.
- Provide accurate information and effective solutions in accordance with policies and procedures.
- Deliver excellent customer service to achieve customer satisfaction targets.
- Meet performance targets such as productivity, handling and service quality.
- Maintain accurate records of customer interactions and case resolutions.
- Escalate complex issues to the relevant teams when necessary.
- Protect customer information and comply with data security requirements.
- Job Requirements
- Minimum SPM qualification or equivalent.
- Good communication skills in Bahasa Malaysia and English.
- Good computer skills and ability to navigate multiple systems.
- Strong adaptability and problem-solving skills with a customer-focused mindset.
- Able to handle customer inquiries professionally and work under pressure.
- Able to work on rotational shifts and rotational off days, including weekends and public holidays.
- Good attendance, discipline, and a positive attitude toward teamwork.
- Fresh graduates are welcome to apply; customer service experience is an added advantage.