About this role

SummitNext Technologies

Customer Service Executive (Voice | Email | Live Chat)

Full-time, on-site in Sungai Petani, Kedah

Handle customer enquiries professionally via voice, email and live chat
Assist with order status, delivery updates, returns, refunds, account enquiries and product information
Resolve customer concerns efficiently in line with company policies and service standards
Accurately record all customer interactions in the CRM system
Escalate complex issues to the relevant internal teams
Deliver timely, effective solutions that keep customer satisfaction high
Meet individual and team KPIs, including quality, productivity, CSAT and attendance
Stay up to date on the platform's products, services, promotions and processes

What We're Looking For:

Minimum SPM or equivalent (Diploma/Degree is an advantage)
Good spoken and written Malay and English
Customer service, call center or BPO experience is a plus, and fresh graduates are encouraged to apply
Strong communication and interpersonal skills
Able to multitask in a fast-paced environment
Basic computer literacy and typing skills
Willing to work rotational shifts, including weekends and public holidays

Working Hours:

5 working days a week with 2 rotational off days. Shifts follow operational needs and may include:

Customer Service Executive (Voice | Email | Live Chat)