Customer Service Executive

About the Role The Customer Service Executive at PPG Industries, onsite at PJ Plant, ensures orders are processed on time and in full, coordinating with the sales/commercial team, logistics, and after-sales administration. You will report directly to the Regional Customer Experience Manager and serve as the primary point of contact for customer enquiries and claims. What You'll Do

• Process all incoming purchase orders from customers against supply charter and provide acknowledgement.
• Follow up with relevant stakeholders to ensure delivery is made in accordance to the requested date which agreed with customers.
• Provide updates to customers on PO delivery progress, including material availability status, delivery risks, and possible mitigation actions.
• Liaise with demand and material planners to ensure necessary safety stocks for fast-moving inventories are replenished based on monthly and 3 months look-ahead sales forecast.
• Ensure all purchase order deliveries are complete with required documentation – COA, color chips if needed.
• Escalate to AR team for customers facing credit-block status with payment progress.
• Be the interface on any customer enquiry about product substitution, product application, or complaints. Escalate all inquiries to the respective department or commercial team to get feedback to customers. What We're Looking For
• Minimum 4 to 5 years working experience with matrixed organization (manufacturing environment is preferable); we’re also open to fresh graduates (0-1 years of experience).
• Capability in managing stakeholders with significant influencing ability at all levels in the organization.
• Strong customer relationship management or customer marketing experience.
• Experience with supply chain management and manufacturing planning are advantageous.
• Knowledge of and experience in chemical / paint industry are advantageous.
• Good verbal and written communication skills in English, with a preference for Mandarin as an additional language.
• Able to work independently with minimum supervision.
• Able to handle stress and work under tight deadlines.
• Highly committed to the work assigned.