Customer Service Executive (Malay & English, Work From Home – Perak)

SummitNext Technologies

Job Description

• Respond to customer inquiries and obtain customer information in a timely manner through calls, emails, and other contact tools.
• Resolve customer complaints to achieve high customer satisfaction.
• Record and submit customer complaints using the internal system according to the provided SOP.

Job Requirements

• Diploma and above.

• Excellent English and Malay communication skills (written, verbal, listening).

• 1–2 years of BPO experience will be an added advantage.

• Customer-oriented mindset, pleasant interpersonal skills, willing to learn, and a team player.

• Proficiency in office software and computer operation.

• Ability to work in a fast-paced working environment and work under pressure.

• Must be based in Sarawak and able to work from home (stable internet connection required).

• Job Type

• Full-time

• Rotational shift

• 5 days a week

Salary

• Basic Salary: RM1,850
• Performance KPI Allowance: Up to RM150 per month

Benefits

• EPF, SOCSO

• Birthday Leave

• Annual Leave, Maternity Leave, Parental Leave, etc.

• Opportunities for promotion

• Professional development

• Expected Start Date

• Immediately

• Know more about us at

• Glassdoor: https://www.glassdoor.com/Reviews/SummitNext-Technologies-Reviews-E7227743.htm

• Instagram: https://www.instagram.com/summitnexttechnologies

• LinkedIn: https://www.linkedin.com/company/summitnext-technologies/

• Website: https://summitnext.my/