About this role
Job Description
We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider, where innovation meets excellence. As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Customer Service Executives, providing unrivalled support to clients within the logistics industry.
Position: Customer Service Executive (English & Malay, Work in Office) - Sungai Petani Kedah
Job Description
- Respond to customer inquiries and obtain customer information in a timely manner through calls, emails, and other contact tools.
- Resolve customer complaints to achieve high customer satisfaction
- Record and submit customer complaints using the internal system according to the provided SOP.
Job Requirements
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SPM, Diploma and above
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Excellent English and Malay communication skills (written, verbal, listening)
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1-2 years of BPO experience will be an added advantage.
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Customer-oriented mindset, pleasant interpersonal skills, willing to learn and a team player.
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Proficiency in office software and computer operation
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Ability to work in a fast-paced working environment and work under pressure
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Job Type
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Full-time, rotational shift, 5 days a week
Salary
- Basic RM2000
- Performance KPI (up to RM250 per month)
Benefits
- EPF, Socso
- Birthday Leave
- Maternity leave
- Annual Leave, Maternity Leave, Parental Leave, etc
- Opportunities for promotion
- Professional development
Expected Start Date:
- Immediately