Customer Service Executive (E-commerce | Voice, Email & Chat)

Customer Service Executive (E-commerce | Voice, Email & Chat) - Guwahati

About the job Customer Service Executive (E-commerce | Voice, Email & Chat) - Guwahati

About the Role

Are you passionate about delivering exceptional customer service and communicating confidently in English? Join our growing team supporting a leading global e-commerce brand, where you'll interact with customers through voice calls, email, and live chat while providing outstanding service and creating a seamless customer experience. We're looking for individuals who enjoy solving problems, have excellent communication skills, and are comfortable working in a dynamic, customer-focused environment.

Key Responsibilities

• Handle customer inquiries via voice calls, email, and live chat in a professional and timely manner.

• Assist customers with order status, delivery updates, returns, refunds, product information, and account-related inquiries.

• Resolve customer concerns by identifying the appropriate solution while following company policies and procedures.

• Accurately document customer interactions in the CRM and support systems.

• Achieve quality, productivity, customer satisfaction, and service level targets.

• Escalate complex or unresolved issues to the appropriate internal teams.

• Deliver a positive, empathetic, and professional customer experience in every interaction.

• Qualifications & Skills

• Minimum 1 year of experience in a BPO customer support or customer service role.

• Experience in the e-commerce industry is an added advantage.

• Minimum qualification: 12th Pass (Higher Secondary) or above.

• Excellent command of spoken and written English with a clear, neutral, and internationally understandable accent.

• Strong verbal communication skills with the ability to engage confidently with customers from diverse backgrounds.

• Excellent problem-solving and interpersonal skills.

• Comfortable working in a fast-paced environment and handling multiple customer interactions.

• Basic computer proficiency and familiarity with CRM or customer support platforms are an advantage.

• What You'll Gain

• Opportunity to work with a leading global e-commerce client.

• Comprehensive onboarding and professional training.

• Career growth and development opportunities within a fast-growing organization.

• Supportive, collaborative, and inclusive work environment.

• Performance-based incentives in addition to the annual CTC.

• Why Join SummitNext?

• At SummitNext, we believe in developing talent and providing opportunities to grow. You'll be part of a dynamic team that values collaboration, continuous learning, and delivering exceptional customer experiences.

• Know More About Us

• Glassdoor: https://www.glassdoor.com/Reviews/SummitNext-Technologies-Reviews-E7227743.htm

• Instagram: https://www.instagram.com/summitnexttechnologies

• LinkedIn: https://www.linkedin.com/company/summitnext-technologies/

• Website: https://summitnext.com/

• Employment Type: Full-Time (Work From Office)

• Working Hours: 9-hour rotational shifts, 5 days a week (aligned with Malaysia Time)

• Salary: INR 3.3 – 3.5 Lakhs per annum (CTC, including benefits)

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