Customer Service

Job title: Customer Service

What we offer

At Evonik, you’re part of a global chemical company working in many sectors that go beyond chemistry. From lipids for tomorrow’s medicines, biosurfactants for green detergents, additives for plastics recycling or membranes to help drive forward the energy transition, you’ll play an essential part in helping the world’s most essential industries succeed.

Our success hinges on a diversity of ideas powered by people, not egos. Whether you’re a scientist or engineer, new to the team or established, in business, production, or anything in between – we cheer each other on. Because we believe we can do anything. Explore everything. And Be Part of Something Special!

Find out more about the many benefits we offer: https://www.evonik.com/en/careers/why.html

Meet the team and get to know the people behind Evonik: https://www.evonik.com/en/news/meet-the-team.html

Responsibilities

Customer Service/Operational:

Pre-Order:

• Systems readiness
• Ensure extension in SAP on material codes, plant codes and customers.
• Material master data maintenance

Forecast and Planning:

• Maintaining Stock on hand (SOH) and monitor stock levels in country
• Forecasting and planning
• Material extensions

Importation documentation process:

• Establishing regulatory requirements and adherence thereof
• Coordinate all elements of the preparation of shipping documentation for the customers and dispatch of documentation to the customer
• Support on importation and clearance requirements to Supply Chain
• Customer liaison

Inventory management:

• All elements of receipting and managing incoming/transferred stock into, an between warehouses
• Transfer and distribution of stock between warehouses
• Maintaining First in, First out (FIFO) processes with warehouse

Customer Credit status:

• Managing customer credit and credit insurance with finance and business lines

Trade Compliance/Foreign Trade:

• Manage the Customer Profile(s)/End Use Certificate/Trade Restriction Covenant.

Customer Queries:

• Receive, manage and respond to, specific customer queries with the relevant unit.

Order process (ex-stock & indent):

• Receiving customer purchase orders, sending order acknowledgement
• Creation of sales orders in SAP
• Creating internal VPO and communication to plant
• Order confirmation process and communication to customer
• Proactive and independent clarification of all questions and communication related with processing orders
• Checking contract documents and customer orders
• Where required: Preparation of L/C compliant documents based on the credit transactions, invoicing, monitoring of funds transfer for order
• Where required: Management, review and amendment of LC and or bank contracts with customer and bank
• Updating monthly order file, and others as required by the BL
• Sending delivery notes to warehouse to ensure on time in full (OTIF) deliveries to customers
• Maintain communication on all elements with the order to both internal and external parties
• Invoicing customers

Post Order:

General:

• Credit/Debit note management and issuance

Inventory Management:

Stock counts:

• All elements of stock counts, including, but not limited to: Closing monthly transactions, reconciliation of stock, discrepancy investigation and resolution, maintaining internal SOH post stock count.

Damaged stock:

• Lead process of write off (NCR), of damaged stock as per the procedure, with both internal and external parties

Expired Stock:

• Facilitate shelf life extension with CS/sourcing

Dunning process:

• Lead and manage the Collactive overdue collections process with the BL.

Requirements

• At least 5 years experience in working in Customer Service, in a chemical or similar environment

• Prior SAP experience, or very strong ERP experience in order-processing is a must.

• Proven initiative and being able to work pro-actively and independently, is a must

• Excellent communicator whilst being able to work independently

• Ability to understand the customer needs.

• Ability to apply business acumen to all elements of the job

• Sound knowledge in logistics and shipping elements

• Experience in processing SSA import shipments is preferred.

• Good team player

• Willing to learn many new tasks and develop minimum technical knowledge of the product line.

• Meticulous, organized and possesses positive attitude.

• Good communication and interpersonal skills. Fluency in spoken and written English.

• Ability to handle stressful situations is a must

• Basic knowledge of Financing, Credit Management

• Your Application

• Company is Evonik Africa (Pty)