Customer Service Engineer- Springfield, MA or Hartford, CT

Job title: Customer Service Engineer- Springfield, MA or Hartford, CT

About the Role This is a field service role responsible for providing on-site service for Domino Printing Equipment, managing customer relationships and contributing to the Domino support team. The position is field-based with travel in the United States and is offered on a remote-working basis.

What You'll Do

• Travel to customer locations, vendors, and Domino offices; provide field service for Domino printing equipment in the designated territory with regular travel across the U.S.
• Provide onsite technical training on operation, repair and maintenance of Domino products; diagnose and repair system problems at customer sites; perform preventative maintenance to maximize uptime.
• Provide telephone technical support, including rotational after-hours, weekends and holidays on call; manage customer relationships with a focus on retention and growth.
• Engage with sales and other internal teams; promote Domino products and aftermarket range; initiate proactive actions and provide feedback on escalated customer actions.
• Build and maintain customer relationships; understand customer needs and align Domino resources to deliver value; manage Domino parts inventory and install base profile.
• Participate in company meetings; communicate effectively with internal groups; respond to queries from sales force and customers.
• Represent Domino professionally and contribute to development of Domino Amjet (DAI) organization.

What We're Looking For

• Associates degree in electronics or equivalent military experience; at least 2 years of related field service experience preferred.
• Valid Driver’s License required.
• Excellent communication skills; ability to work with different levels of employees and customers.
• Strong time management, analytical and problem-solving skills; ability to prioritize tasks and delegate when appropriate.
• Self-motivated, organized, and able to work without direct supervision.
• Willingness to travel and work in dynamic customer environments.

Compensation & Benefits

• Salary: USD 60,000 - 70,000 per year (based on qualifications).
• Health plans (PPO and HDHP), Health Savings Account with employer contributions, Flexible Spending Accounts.
• Dental and Vision plans; company-paid Life and AD&D Insurance; short-term and long-term disability; voluntary life and insurance for dependents.
• 401(k) with employer match; voluntary benefits including pet insurance and legal assistance.
• Paid Parental Leave and Paid Volunteer Day; vacation, sick days, floating holidays and company holidays; annual bonus.
• Hybrid or fully remote work schedules; some programs may not be available for all positions.