About this role
About the Role This role provides field service for Domino Printing Equipment across the Hershey, PA area and beyond, combining hands-on technical work with customer relationship management. The engineer will support uptime, training, and proactive service while collaborating with the Domino support team. What You'll Do
- Provide field service for Domino printing equipment at customer sites in and around the designated territory with regular travel throughout the USA.
- Diagnose, troubleshoot and repair system problems; perform preventative maintenance to maximize uptime.
- Deliver onsite technical training on operation, maintenance and repair of Domino products.
- Provide telephone technical support including rotational after-hours, weekends and holidays on call.
- Manage customer relationships with a focus on retention and growth; communicate feedback and initiate proactive actions.
- Collaborate with sales and other departments to deliver value; represent Domino professionally.
- Manage Domino parts inventory and install base profile.
- Participate in company meetings and maintain effective communication with internal and external stakeholders. What We're Looking For
- Associates degree in electronics or equivalent military experience.
- At least 2 years of related field service experience (preferred).
- Valid Driver’s License.
- Excellent communication skills; ability to work with different levels of employees and customers.
- Good time management; strong analytical and problem-solving skills.
- Self-motivated/organized; able to operate with limited supervision. Nice to Have
- Experience with Domino printing equipment (Domino Amjet) or similar digital printing technology.
- Prior field service experience in manufacturing environments. Compensation & Benefits
- Salary: $60,000 - $70,000 per year.
- Benefits include PPO/HDHP health plans, Health Savings Account with employer contributions, Flexible Spending Accounts, dental and vision plans.
- Company paid life and AD&D insurance, short-term and long-term disability insurance; voluntary life/AD&D for dependents.
- 401(k) with employer match; additional voluntary benefits (pet insurance, legal assistance).
- Paid parental leave and paid volunteer day; vacation, sick days, floating holidays and company holidays.
- Summer Friday program May–October; limited “office closure” between Christmas and New Year.
- Hybrid or fully remote work schedules (subject to business needs).