Customer Service Engineer - Hartford, CT

Job title: Customer Service Engineer - Hartford, CT

About the Role The Customer Service Engineer role is field-based, providing on-site and remote support for Domino printing equipment to ensure uptime and customer satisfaction. The role combines technical service, proactive account management, and collaboration with sales and internal teams to deliver value in the Hartford, CT region and beyond.

What You'll Do

• Travel to locations including customers, vendors, and Domino offices
• Provide field service for Domino printing equipment at customer sites in and around the designated territory with regular travel throughout other parts of the United States
• Provide onsite technical training on operation, repair and maintenance of Domino products
• Diagnose troubleshoot and repair system problems at customer sites
• Carry out preventative maintenance service to maximize uptime in line with customer production schedules and equipment specifications
• Provide telephone technical support including rotational after-hours, weekends and holidays on call
• Provide customer management through commercial awareness, focusing on retention and growth
• Display total account management by focusing on what needs to be done and taking the appropriate action
• Initiate proactive action on behalf of the customer
• Provide closed loop feedback on all escalated customer actions
• Develop customer relationships that breed loyalty
• Actively promote the features and benefits of Domino product and aftermarket range
• Actively engage other areas of the business when opportunities exist
• Understand the customers’ needs and aligning DAI resources to deliver value
• Contribute positively and proactively to the Domino support team
• Work well with sales and the internal organization
• Contribute positively to the development of the DAI organization
• Represent Domino in a professional manner at all times
• Fully participate in company meetings including department specific meetings
• Provide effective communication to functional relationship groups
• Be available and responsive to answer queries from sales force regarding fundamental, technical and integration capabilities
• Provide timely response to internal and external customers
• Manage Domino parts inventory for accuracy and install base profile

What We're Looking For

• Education & Experience: Associates degree in electronics or equivalent military experience; at least 2 years of related field service experience preferred; Valid Driver’s License required
• Skills & Knowledge: Excellent communication skills; able to work with different levels of employees/customers; good time management; strong analytical and problem-solving skills; ability to prioritize tasks and delegate when appropriate; self-motivated/organized, and operates without the need for direct supervision/guidance

Nice to Have

• Prior field service experience with Domino equipment or similar digital printing technology
• Ability to travel as required and collaborate across functions

Compensation & Benefits

• Salary range: $60,000 - $70,000 per year (based on qualifications)
• Benefits include: PPO and High-Deductible Health Plans; Health Savings Account with Employer Contributions; Flexible Spending Accounts; Dental and Vision Plans; Company paid Life and AD&D Insurance, short-term and long-term disability; Voluntary life and AD&D insurance; 401(k) Retirement Plan with generous employer match; Voluntary benefits such as pet insurance and legal assistance; Paid Parental Leave and Paid Volunteer Day; Vacation, Sick Days, Floating Holidays and Company Holidays; Annual Bonus; Summer Friday Program (May-Oct); Company closure between Christmas and New Year; Hybrid or fully remote work schedules (subject to business needs)