About this role
Outsourcing Advantage is seeking a reliable E‑Commerce Specialist to join our team in a fast‑paced, on‑site environment. This role combines customer service with hands‑on ecommerce marketplace management and is ideal for someone organized, detail‑oriented, and comfortable handling customer communication.
Responsibilities
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Customer Service
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Manage all incoming messages on Amazon, eBay, Walmart, Shopify, and email
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Answer and handle phone calls during business hours (9 AM – 5 PM EST)
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Ensure all customer messages are answered within the same business day
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Handle returns, refunds, and disputes professionally across all platforms, Disputes (A-to-Z) claims, open and manage cases on amazon seller central.
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Marketplace Management
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Take ownership of one specialized platform (Walmart, eBay, or Shopify) and build deep expertise
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Create and maintain product listings with accurate titles, descriptions, and images
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Monitor listing health and resolving any issues promptly
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Requirements
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Proven experience in a customer service and e-commerce role.
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Fluent English speaker with a clear, professional accent — comfortable communicating with American customers at a level of C1 Advanced.
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Available and responsive Monday–Friday, 9:00 AM – 5:00 PM EST
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Proficiency working with e-commerce platforms (e.g., Shopify, Amazon Seller Central, eBay, or Walmart Seller Center) and order management systems prefered.
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Proficiency with Seller-Cloud or similar multi-channel management tools preferred.
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Tech savvy and a fast learner.
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Committed to providing excellent customer experiences.
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Benefits
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Competitive salary.
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Opportunity to work on diverse and exciting projects.
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Supportive and collaborative work environment.
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Weekly payments.
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Weekly Incentives based on performance
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Weekends off.
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Hiring Bonus
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Growth Opportunities
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Referral Bonus
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National holidays pay double the hourly rate
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US Holidays Off when applicable
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Best work environment in Santiago
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Morning shift available.
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Back-office positions