About this role
Job title: Customer Service Department Manager
About the Role The Customer Service Department Manager leads the customer service team at Uline in Irving, TX, ensuring top-notch service and efficient operations. This role partners with cross-functional teams to optimize processes and meet performance targets.
What You'll Do
- Lead and develop a high-performing customer service team in Irving, TX.
- Oversee daily operations, manage escalations, and ensure service level targets are met.
- Collaborate with cross-functional teams (sales, operations, and returns) to resolve issues and improve processes.
- Analyze KPIs, implement process improvements, and manage staffing and training.
What We're Looking For
- Experience managing a customer service department or team.
- Strong leadership, communication, and problem-solving skills.
- Ability to thrive in a fast-paced, deadline-driven environment.
- Familiarity with customer service software and tools.
Nice to Have
- Experience in logistics/shipping or distribution environments.
- Bachelor's degree or equivalent work experience.