About this role
Job title: Customer Service Department Manager - Bilingual
About the Role Uline is seeking a bilingual Customer Service Department Manager to lead the customer service team and ensure delivery of high-quality support and service excellence.
What You'll Do
- Lead and manage daily operations of the Customer Service Department.
- Oversee team performance, service metrics, and quality assurance.
- Coach and develop bilingual staff to improve customer satisfaction.
- Collaborate with cross-functional teams (Sales, Operations) to resolve issues.
- Drive process improvements and implement best practices in customer service.
What We're Looking For
- Proven experience managing a Customer Service team, preferably in a bilingual environment.
- Strong communication, leadership, and conflict resolution skills.
- Ability to analyze metrics and drive process improvements.
- Customer focus and ability to work in a fast-paced environment.
Nice to Have
- Bilingual in English and Spanish or other languages.