About this role

Dubai, United Arab Emirates

At a glance

Job Category Sales development & Retail Support - Customer Services

Locations

Posting Date 11/02/2026, 05:53 AM

Details of the job

Call centre for Hermes stores in UAE, Kuwait, Bahrain and Doha.
Cater to 100% of client queries through emails, phone and/or What’s app (product information, product availability, order follow up, delivery, return procedure, claim, miscellaneous.)
Being thorough on the information provided to the customers and redirect queries to the dedicated individuals if needed (store, management, After Sales)
Ensure that all the requests are closed within the targeted time frame and with the highest quality of service.
Follow up the returns, and once quality control is successful, proceed to the validation of the exchange or refund.

Possess good communication and greeting skills.
Being punctual, flexible, hardworking, responsible and adaptable.
Have a professional approach and a positive attitude.
Being a team player.
Able to solve problems and decision making.
Familiarity with the products.
In alignment with the UAE Government's Emiratisation strategy, this opportunity is exclusively available to UAE Nationals holding a valid family book.
Apply now!
American English
Deutsch
American English
Español
Français
Italiano
日本語
한국어
Nederlands
Polski
Português do Brasil
Thai
Türkçe
简体中文
繁體中文
Professions
Creation
Craftsmanship
Engineering
Retail
IT & Digital
Support
Hermès Group
Our history
Our commitments
Our social model
Find a job
Internships and work-linked training
All offers
Are You Still With Us?
It seems you've been gone for a while. For security reasons we will end your session automatically in 03:00 unless you would like to continue working.
End Session
Continue Working
Work Summary
This summary is generated by AI Assist. Click inside the summary text box to make changes as necessary.
1000
Required
Discard
Add Summary
Page Customer Service Coordinator - UAE National - Join Hermès loaded