Customer Service Coordinator - Spanish + Portuguese

Customer Service Coordinator - Spanish + Portuguese

Volvo Action Service - Spanish + Portuguese

Location

Oostakker, BE, 9041

Position Type Graduate

Permanent/Temporary Temporary

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Introduction

Volvo Action Service (VAS) takes care of our Volvo Group customers across Europe whenever one of their vehicles has a problem. Delivering great customer service is at the heart of our operation, as we take a proactive approach to get vehicles back on the road as quickly and smoothly as possible.

This is us, your new colleagues

You will work in a dynamic environment with colleagues from all over the world, where your team is your family away from home. Our diversity makes us stronger, as we speak 21 different languages in order to support our customers.

We are a 24/7 operation and our department is spread over three European sites – Ghent (Belgium), Rugby (UK) and Bucharest (Romania), as well as our team in Johannesburg (South Africa). Everyone shares a passion for giving the customer the best experience possible and solving any problems that might arise.

This is the job

• Our multi-lingual advisors utilise their language skills to support customers with international breakdowns. It doesn’t matter where they are in Europe, we take full ownership of the breakdown and give our customers a peace of mind.
• Communication is key. We are in regular dialogue with the dealer doing the repair and updating the customer with progress.
• A creative and proactive approach to problem solving ensures our customers are well supported. When things aren’t going smoothly, we think outside the box.
• Teamwork and collaboration are the foundations of our business.

Are you the one?

• You are customer focused, always striving for the best possible service and solution for our customers.
• You are a confident communicator, adapting your style to each customer to make sure they feel heard and supported.
• You go the extra mile, solving problems with a proactive and creative mindset.
• You like working in a team, supporting and lifting each other up.
• You are keen to keep learning and developing your skills.
• You are open to working in shifts, just like your colleagues, to provide round-the-clock service to our clients.
• You are fluent (written and verbal) in English, Spanish and Portuguese.

A perfect match? Just some of the benefits of working for us...

• Competitive salary, with meal vouchers, transport costs, shift allowance, etc.
• Well-being services
• Restaurant on site
• Opportunity to grow within the company
• Good work life balance
• International environment
• Support in relocation when moving from abroad

Let's do this!

Are you excited by the prospect of joining our team and starting a career with Volvo? Want to get to know our business first? Check out our video.

What you will do

• Receive and manage incoming assistance requests from customers, drivers, dealers, and workshops.
• Gather accurate information through effective diagnostic questioning to understand the nature and urgency of vehicle issues.
• Open, coordinate, and monitor assistance cases using Volvo Group systems and processes.
• Arrange and coordinate roadside assistance, towing, repairs, and other support services.
• Communicate proactively with customers and stakeholders throughout the case lifecycle, providing timely updates and managing expectations.
• Collaborate with dealers, technicians, field service engineers, and internal teams to ensure rapid and effective problem resolution.
• Ensure all case information is documented accurately and in accordance with quality standards.
• Contribute to continuous improvement by identifying opportunities to enhance customer satisfaction, quality, and operational efficiency.
• Work in a fast-paced, international, multilingual environment where customer focus and teamwork are key to success.
• Support Volvo Group's mission of delivering exceptional customer service and maximizing vehicle uptime across Europe

Who You Are

• Fluent in Spanish and Portuguese, with a good command of English.
• Customer-oriented and passionate about helping people in challenging situations.
• Strong communicator who can remain calm and professional under pressure.
• Excellent problem-solving and organizational skills.
• Able to multitask and prioritize effectively in a dynamic environment.
• Comfortable working with digital tools and coordinating multiple stakeholders simultaneously.
• A team player who enjoys working in an international and multicultural environment.

What We Offer

• A unique opportunity to work in an international customer support organization serving customers across Europe.
• A collaborative and diverse workplace where many languages and cultures come together.
• Comprehensive training and development opportunities.
• The chance to make a real difference by helping customers get back on the road quickly and safely.
• A role where no two days are the same and where teamwork, initiative, and customer focus are highly valued.

Job Category Sales & Services

Organization Volvo Trucks

Travel Required No Travel Required

Requisition ID 35350