About this role
Customer Service
\u00a0 Customer Service
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Position Summary
This role is vital to the business and our customers. The role requires an individual that has a passion for providing exceptional customer service while operating in a high paced environment.
Key Accountabilities/Responsibilities
The responsibilities include the following:
Answering email, Phone and Live Chat queries from external customers regarding online orders, loyalty questions or general/ miscellaneous customer queries or feedback in a reasonable timeframe.
Ensuring shift KPI s are met in line with business expectations
Responding to emails from stores, Area Managers and other internal customers in a timely manner.
Responding to phone enquiries from internal and external customers.
Investigating and tracking online customer orders and refunding orders where necessary.
Managing customer loyalty accounts.
Communicating with key stake holders to get the best resolution/ answer for the customer
Providing a high level of support to both external customers and All internal support departments
Skills and Experience Required
3+ years experience in a customer service representative or call centre role
Proven experience providing strong customer service
Passionate about finding solutions for customers
Excellent communication skills, both written and verbal
Good problem-solving skills
Familiar with Microsoft Office, particularly Outlook, Word and Excel
Familiar with Magento
Familiar with or have used Zendesk
Confidence in dealing with high volume of calls
Key Relationships
Internal
All internal support departments
Store Managers & Team Members
Clinic Team Members
Retail & Vet Area Managers
Service Desk IT
External
Customers
Role type
Customer Service
Role
Customer Support Representative
Location
Jollibee Tower, Ortigas Center, Pasig City
Work Schedule
Monday to Friday (8:00am to 9:00pm AEST (Shifting)) Shifting Schedule? Yes Shifts with Daylight Savings? Yes Current job openings
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About Satellite Office
Satellite Office partners with some of the world s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you re in customer service, IT, digital marketing, finance, or creative design, you ll be empowered to do your best work, and build a career you can be proud of.
At Satellite Office, we re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.
Why You ll Love Working Here: \uD83C You re Valued. You won t just be a number. Youb ll be part of a close-knit, collaborative team where your contributions matter. \uD83D\uDCA5 You ll Grow. From day one, you ll have access to learning opportunities, mentoring, and support to help you reach your full potential. \uD83C\uDF89 You ll Belong. We proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more. \uD83C\uDDE6 You ll Work in Style. Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best. \uD83D\uDCC4 You ll Work with Global Brands. We match you with top international clients where you ll work directly with their teams and make a real impact.
Whether you re starting a new chapter or growing in your profession, Satellite Office is where you ll find more than just a job. You ll find a career you can be proud of.
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Customer Service
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