Customer Service Coordinator

Job title: Customer Service Coordinator

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Senior Customer Sales Support Manager

The Customer Care Coordinator plays a critical role in ensuring seamless order management and customer satisfaction as a customer supporting asset to the customer experience team. This position is responsible for monitoring and resolving issues across the order lifecycle, coordinating with internal teams, and supporting electronic data interchange (EDI) processes. The ideal candidate is detail-oriented, proactive, and thrives in a fast-paced environment.

The work model for the role is: Hybrid in New Berlin, WI and supports the Motion Drive Products Division.

Your role and responsibilities:

• Open Order Reports - Monitor and analyze open order reports to ensure timely fulfillment and identify potential delays or discrepancies.
• Maker-Checker Process - Perform maker-checker validation to ensure accuracy and compliance in order processing and documentation.
• Dispute Resolution - Investigate and resolve customer disputes related to orders, shipments, pricing, and invoicing in collaboration with relevant departments.
• Advanced Shipment Notifications (ASN) - Manage and verify ASNs to ensure customers receive accurate and timely shipment information.
• DCT Assignment - Assign and track DCT (Delivery Confirmation Tracking) codes to ensure proper documentation and traceability of shipments.
• Unconfirmed Lines - Identify and follow up on unconfirmed order lines to ensure completeness and accuracy of customer orders.
• EDI Error Sorting - Assist in sorting and resolving EDI errors, both internal and external, by coordinating with IT and trading partners to maintain data integrity.
• Case Sorting - Identify cases coming in from customer base and sort to appropriate role for resolution.
• Sample Order Processing - Manage all internal orders for samples within SAP following procedure to ensure timely turn around.
• Finance Back Log - Maintain the monthly back log report for finance team ensuring accuracy and release of orders that can ship.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications for the role:

• 1+ years of experience in customer service, order management or logistics in the manufacturing industry.
• Familiarity with ERP systems (SAP Preferred) and EDI platforms.
• Strong analytical and problem solving skills.
• Excellent communication and organizational abilities.
• Proficiency in Microsoft Excel and other reporting tools.
• Candidates must already have work authorization that would permit them to work for ABB in the US.

More about us

ABB Drive Products serves the industries and infrastructure segments with world-class drives and programmable logic controllers (PLC). With its products, global scale and local presence, the Division helps customers to improve energy efficiency, productivity and safety.

What’s in it for you

We empower you to take the lead, share bold ideas, and shape real outcomes. You’ll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn’t just matter, it moves things forward.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by contacting an ABB HR Representative. Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Health, Life & Disability

• Choice between two medical plan options: a PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Paid Parental Leave
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?