Customer Service Consultant

div]:bg-bg-000/50 [&_pre>div]:border-0.5 [&pre>div]:border-border-400 [&.ignore-pre-bg>div]:bg-transparent [&.standard-markdown:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&.standard-markdown:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8 [&.progressive-markdown:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&.progressive-markdown:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8"> _*]:min-w-0 standard-markdown">

Customer Service Consultant

Be Part of a Supportive Team & Make a Real Difference in People's Lives!

Are you passionate about delivering exceptional customer service during life's most important moments? Join a proud Australian life insurance provider, where empathy meets expertise and every interaction matters.

Why You'll Love This Role:

• Permanent position with real career growth – Join a genuinely supportive company that values and develops its people.

• No sales pressure – Focus purely on helping customers with their existing life insurance policies and claims.

• Competitive salary – $71K base + super

• Fantastic location – Work in Sydney CBD, directly across from Town Hall station.

• Customer-centric culture – Be part of a loving, supportive environment that celebrates team wins and individual milestones.

• Coaching-focused leadership – Work under the Head of Client Services, who is committed to your development and success.

What You'll Be Doing:

• Handling inbound customer calls and emails with urgency, empathy, and professionalism.

• Answering policy questions and helping customers feel confident about their life insurance decisions.

• Supporting customers through difficult conversations with compassion – including those who have lost loved ones.

• Providing accurate, helpful information while following clear scripted conversations.

• Keeping detailed records of customer interactions to ensure continuity of care.

• Working towards team KPIs including answering 90% of calls within 20 seconds.

• Participating in ongoing training to stay across products and compliance standards.

• Contributing to the company's supportive team culture where everyone is valued.

What We're Looking For:

• Genuine passion for customer service – You find fulfilment in helping people during important moments.

• Clear English communication skills – You can articulate complex information clearly and effectively.

• Emotional resilience – You can handle sensitive, emotionally challenging conversations with grace and empathy.

• Contact centre experience highly desirable – Phone-based customer service background is a strong advantage.

• Australian resident with valid work rights – Visa holders cannot be considered at this time.

• A team player – You thrive in collaborative environments and want to be part of a tight-knit, supportive culture.

Important Note: Life insurance experience is beneficial but not essential – we value genuine customer service passion above all. However, be aware that past trauma may make some aspects of this role challenging.

The Details:

• Start date: ASAP

• Pay: $71,000 base + super

• Training: up to 4 weeks of incredible training

• Working Hours: Monday–Friday, rotating roster between 8am-6pm (8-4, 8:30-4:30, 9-5 shifts)

• Work Arrangement: On site to begin with and then moving to hybrid (1 day WFH)

Join an Australian life insurance company with a genuinely supportive culture built on family values and community involvement. We're not just colleagues – we're a team that cares about each other.

Join us for:

• Monday and Wednesday 10am company-wide huddles – Stay connected with leadership and the broader team

• Regular team celebrations – Lunches, EOFY parties, birthday celebrations, and team activities

• Comprehensive employee benefits – Access to Sonder EAP for you, friends, and family; easy access to nurses for health support; novated lease options

• Leadership that cares – Work with the team who have built strong, lasting relationships and genuinely invest in their people

• A culture of recognition – Your contributions are noticed, valued, and celebrated

Ready to Make a Difference?

If you're someone who wants to help people during life's most important moments and thrive in a supportive, team-oriented environment, we'd love to hear from you!

Apply now and bring your customer service passion to a company that genuinely values empathy, excellence, and making a positive impact every day.