About this role
About the Role TSB Telephone Banking are looking for a Customer Service Consultant based in our Swansea office. In this role, you'll provide outstanding service over the phone, supporting customers with their banking needs while building trust through every interaction. This is a 12-month fixed-term contract as part of Santander's integrated customer service team. What You'll Do
- Provide proactive, friendly support to customers over the phone across a range of banking queries
- Understand customer needs and offer clear, practical solutions while delivering excellent service
- Build rapport with customers and resolve enquiries efficiently using TSB systems and processes
- Work a 35-hour week between 8am and 8pm, Monday to Sunday, following a rotating pattern of three weeks 12pm–8pm and one week 8am–4pm
- Complete your first four months in the Swansea office before transitioning to a home-based arrangement with periodic office attendance What We're Looking For
- A friendly and confident telephone manner with the ability to build strong customer relationships
- Strong communication and active listening skills
- A genuine passion for helping customers and delivering excellent service
- Willingness to learn, develop and build new skills
- A positive and adaptable approach within a fast-paced team environment Compensation & Benefits
- Base salary of £24,700 from day one
- Benefits package including: Extra 9% of salary (£2,223) either taken as cash or spent on flexible benefits
- Variable Pay Award (5% / £1,235 on target) based on company performance
- Pension contributions up to 13% by TSB
- 25 days holidays (plus bank holidays)
- Private Healthcare
- Opportunities to grow your career within a global organisation