Customer Service Billing Specialist

Robert Half

We are looking for a detail-oriented Customer Service Billing Specialist to join a manufacturing team in California in a contract role with the potential to become permanent. This on-site position supports billing accuracy and customer satisfaction by handling credits, refunds, and order-related transactions in a fast-paced environment. The role works closely with accounting, customer service, sales, and distribution to investigate issues, maintain accurate records, and help keep daily operations running smoothly.

Responsibilities

• Investigate customer credit and refund requests by gathering details, reviewing transaction history, and coordinating with internal departments to reach accurate resolutions.

• Enter and process billing adjustments, credits, and refunds in the company’s billing platform with a high degree of accuracy and timeliness.

• Maintain complete and organized records for all billing actions to support compliance, reporting, and audit readiness.

• Assist with order entry and related order processing tasks when operational demand requires additional support.

• Monitor transaction activity for inconsistencies and escalate recurring billing or order issues to the appropriate team leaders.

• Collaborate with accounting, customer service, sales, and distribution teams to resolve customer account questions and improve issue turnaround time.

• Verify billing data carefully during high-volume periods to help ensure accurate fulfillment and dependable customer service.

• Contribute to efficient daily workflows by identifying errors quickly and supporting corrective action across the order lifecycle.

• 1–2 years of experience in a billing, accounting clerk, accounts receivable, or similar transaction-focused role.

• Demonstrated accuracy in high-volume data entry and transaction processing.

• Working knowledge of billing activities such as statements, collections support, and computerized billing systems.

• Ability to research discrepancies, review account activity, and resolve billing-related issues methodically.

• Strong attention to detail and organizational skills with the ability to maintain precise documentation.

• Effective communication skills and the ability to work collaboratively with multiple internal teams.

• Customer service experience is preferred.

• Experience with ERP or billing platforms such as Infor SX.e is highly preferred.

• We are a world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

• Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

• All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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