Customer Service Associate

About the Role We are looking for a Customer Service Associate to support patient account services for a long-term contract opportunity based in California. This remote day-shift role, working Monday through Friday, is best suited for a detail-focused candidate in the Pacific Time Zone who can manage medical billing follow-up, review explanation of benefits documents, and apply account adjustments accurately. The position requires strong independent judgment, excellent organization, and a service-minded approach when assisting with patient financial records and related requests.

What You'll Do

• Manage medical billing follow-up activities by reviewing outstanding accounts and taking appropriate action to help resolve payment issues.
• Examine explanation of benefits documentation carefully and post account corrections or adjustments in line with payer guidance and internal standards.
• Verify patient statements for completeness and accuracy before they are finalized or communicated.
• Handle requests related to financial assistance, legal record inquiries, and bankruptcy notifications while maintaining proper documentation.
• Protect sensitive patient and account information by following confidentiality requirements and approved release procedures.
• Provide courteous, attentive support to patients and visitors while addressing questions related to billing or account status.
• Use billing platforms and related systems, including Cerner when applicable, to document activity and maintain accurate account records.
• Perform additional assigned duties that contribute to revenue cycle operations and customer service support.

What We're Looking For

• Previous experience in customer service within healthcare billing, patient accounts, or revenue cycle support.
• Ability to interpret explanation of benefits forms and make accurate billing adjustments based on findings.
• Working knowledge of medical billing follow-up, collections processes, charge entry, and patient financial services.
• Strong attention to detail with the ability to audit account information and identify discrepancies.
• Comfortable working independently in a remote environment during Pacific Time Zone business hours.
• Experience with Cerner and comparable billing or account management systems is preferred.
• High school diploma or equivalent preferred; additional education or related training in healthcare administration is a plus.
• Ability to comply with vaccination requirements and employment eligibility verification policies, where applicable.

Nice to Have

• Cerner experience or familiarity with comparable billing/account management systems is preferred.

Compensation & Benefits

• Salary: $25 - $27 per hour
• Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.